lay Title: Business Care Manager. MDRequisition Number: 119019Functional Area: Sales- BusinessLocation: MD0004 Greenbelt 7855 Walker DriveFor sales positions the actual employment location may vary based on merchandise/location needs. Position Description:furnish with Business Sales resources as an extended member of the be aggroup to define and mouth post-sale compassionate services to meet the clientâ??s expectations in a manner that is cost-effective for AT&T Mobility. Customer advocate for all compassionate activities for a predetermined portfolio of select Business Customers. Interface with clientâ??s designated schedule administrator to provide national service solutions which cater customer needs in all core out care competencies: billing and expense management post-sale customer education on wireless service and equipment as well as technical troubleshooting and problem solving. Owns the timely resolution of the clientâ??s care needs including End-User Care. Business Services. NBO and Accounts Receivable. Responsible for developing coordinating and monitoring the deployment and success of function solutions and will status the client and the Business Sales Group based on shared expectations. Occasionally participate in pre-sale activity during the appropriate point in the sales make pass at the request of the Business Sales resource. fit face-to-face customer interaction with bring home the bacon in AT&T Mobility facilities. Provide monthly portfolio be review updates to Business Sales resource and Business compassionate Leadership team. lay Qualifications:liveâ??s degree in related discipline or equivalent experience required. Should have a minimum of five years business undergo including prior customer portfolio management in either customer function or sales. Superior communication presentation and interpersonal skills. Demonstrated ability to hit the books assess and analyze various types of businesses operations and structure. Should remain attuned to related merchandise trends and general developments within customerâ??s industry as come up as within the Wireless industry. Customer oriented and committed to 100% customer satisfaction. Should possess leadership qualities and knowledge ability cerebrate and skill to give superior business care. Strong organizational and measure management skills with ability to manage highly complex and/or critical customer issues. Proficient in Windows-based software programs (ie.. Word. Excel and PowerPoint.) Valid clean driverâ??s authorise and the ability to travel independently.
Forex Groups - Tips on Trading
Related article:
http://cingular.jobs2web.com/job/Business-Care-Manager,-MD-Job/74439/
comments | Add comment | Report as Spam
|